Refund Policy

Last updated: September 24, 2025

1. Overview

At 94DEV, we are committed to delivering high-quality development services. This Refund Policy outlines the circumstances under which refunds may be provided and the process for requesting them.

2. Service Categories

Our refund policy varies depending on the type of service:

  • Custom Development Projects: Web and mobile applications, cloud solutions
  • Consulting Services: Technical consultation and advisory services
  • Maintenance and Support: Ongoing support and maintenance services
  • Fixed-Price Projects: Projects with predetermined scope and pricing

3. Refund Eligibility

3.1 Eligible for Refund

Refunds may be considered in the following circumstances:

  • Project cancellation within 48 hours of contract signing (before work commences)
  • Failure to deliver agreed-upon milestones within the specified timeframe due to our fault
  • Significant deviation from agreed project specifications due to our error
  • Technical impossibility to complete the project as originally scoped
  • Breach of contract terms by 94DEV

3.2 Not Eligible for Refund

Refunds will not be provided in the following cases:

  • Change in client requirements after project commencement
  • Client dissatisfaction with delivered work that meets agreed specifications
  • Project cancellation after work has commenced (beyond 48-hour window)
  • Delays caused by client-side issues (late feedback, content, approvals)
  • Third-party service failures beyond our control
  • Completed consulting or advisory services

4. Refund Process

4.1 Request Procedure

To request a refund:

  1. Contact us within 30 days of the issue occurrence
  2. Provide detailed explanation of the refund request
  3. Include relevant project documentation and correspondence
  4. Allow up to 10 business days for review and response

4.2 Review Process

Our refund review process includes:

  • Thorough examination of project documentation
  • Review of work completed and deliverables provided
  • Assessment of contract terms and obligations
  • Client communication and feedback analysis

5. Partial Refunds

In cases where work has been partially completed, refunds will be calculated based on:

  • Percentage of work completed
  • Milestones achieved
  • Resources invested in the project
  • Deliverables provided to the client

6. Refund Timeline

Approved refunds will be processed within:

  • Credit Card: 5-10 business days
  • Bank Transfer: 7-14 business days
  • PayPal: 3-5 business days
  • Other Payment Methods: As per the payment processor's terms

7. Project Cancellation

7.1 Client-Initiated Cancellation

If you need to cancel a project:

  • Within 48 hours: Full refund minus any work completed
  • After 48 hours: Payment for completed work and milestones
  • Mid-project: Payment based on percentage completion

7.2 94DEV-Initiated Cancellation

If we need to cancel a project due to unforeseen circumstances:

  • Full refund of unused payments
  • Delivery of all completed work
  • Transfer of project assets and documentation

8. Dispute Resolution

If you disagree with our refund decision:

  • Request a detailed explanation of the decision
  • Provide additional evidence or documentation
  • Escalate to senior management for review
  • Consider mediation or arbitration as outlined in our Terms and Conditions

9. Maintenance and Support Services

For ongoing maintenance and support services:

  • Monthly subscriptions can be cancelled with 30 days notice
  • No refunds for partial months of service
  • Annual subscriptions may be eligible for prorated refunds

10. Quality Assurance

We strive to prevent refund situations by:

  • Clear project scoping and documentation
  • Regular client communication and updates
  • Milestone-based delivery and approval process
  • Quality testing and review procedures
  • Client feedback incorporation throughout development

11. Contact Information

For refund requests or questions about this policy, contact us at:
Email: hello@94dev.xyz
Phone: +94 76 732 4216
Address: 94DEV LLC, 30 N Gould St, Ste R, Sheridan, Wyoming 82801

12. Policy Updates

This Refund Policy may be updated periodically. Changes will be posted on our website with a revised effective date. Existing projects will be governed by the policy in effect at the time of contract signing.